Program Scope & Boundaries

In Scope

• Crisis management lifecycle: threat assessment, preparedness, response & recovery
• ICS and EOC management
• Workplace violence prevention & active assailant response per ASIS SPC.1-2021
• Contingency plan frameworks: active assailant, bomb threat & natural disaster
• Crisis communication, media management & stakeholder coordination
• AAR methodology, crisis plan auditing & continuous improvement
• ASIS ORM.1 & ISO 22301 within crisis preparedness context only

Out of Scope

• Business Continuity Planning as a standalone discipline — covered in a separate BTS programme (APP Domain 3 Task 5 not mapped in this programme)
• Physical Security Design and Technology Implementation
• Cybersecurity Incident Response
• Medical or clinical emergency response protocols
• Post-incident asset vulnerability reassessment & evidence coordination (APP Domain 4 Tasks 5, 6 & 7)

Practical Deliverables

• Threat classification matrix & prioritisation worksheet
• Crisis management plan framework & EOC design worksheet
• Workplace violence prevention policy & assailant response protocol
• Crisis response simulation debrief & incident communication log
• Recovery action plan & AAR report template

By the end of this training course, participants should be able to:

• Apply Incident Command System (ICS) Principles
• Assess & Prioritise Organisational Threats Using an All-Hazards Framework
• Develop & Implement Comprehensive Crisis Management Plans
• Design, Activate & Manage Emergency Operations Centers (EOC)
• Apply Workplace Violence Prevention & Intervention Frameworks
• Coordinate Multi-Agency Crisis Response Operations
• Lead Organisational Recovery & After-Action Review (AAR) Processes
• Respond to Active Assailant & High-Consequence Incidents Using Structured Contingency Protocols
• Evaluate Crisis Management Programme Performance Using Audits & KPIs

• Security managers & emergency response coordinators (3+ years)
• Facility and operations managers
• Business continuity & risk management professionals
• HR & occupational safety professionals
• Professionals with crisis planning or recovery responsibilities

• Instructor-led sessions with real-world case studies
• Tabletop exercises & crisis simulations (Modules 2, 4 & 5)
• Active assailant scenario planning workshop (Module 3)
• Structured after-action review discussions
• Practical deliverables produced in every module

Module 1 : UNDERSTANDING CRISES & THREAT ASSESSMENT (4 Hours)  

Practical Output: Threat classification matrix + organisational threat prioritisation worksheet

• Crisis, Emergency, Incident & Disaster Concepts
• All-Hazards Threat Identification & Classification
• Threat Types: Natural Disasters, CBRNE, Cyber, Criminal & Active Assailant
• Threat Assessment Methodologies: Likelihood, Severity & Consequence Analysis
• Risk Management Strategies & Business Impact Analysis (BIA)
• Crisis Mitigation Strategies & Cost-Benefit Analysis
• Business Continuity Standards in Crisis Preparedness Context
• ASIS ORM.1 & ISO 22301 within Crisis Preparedness Frameworks

Module 1: Learning Objectives

By the end of this module , participants should be able to:

• Differentiate Crisis, Emergency, Incident & Disaster Concepts & Analyse Their Operational Relationships
• Classify & Evaluate Organisational Threats Using an All-Hazards Framework Across Natural, CBRNE, Cyber, Criminal & Active Assailant Categories
• Apply Likelihood, Severity & Consequence Analysis to Prioritise Organisational Threats
• Conduct Business Impact Analysis (BIA)
• Evaluate Crisis Mitigation Strategies & Justify Cost-Benefit Decisions for Preparedness Resource Allocation
• Apply Cost-Benefit Analysis to Preparedness Decisions
• Assess the Application of ASIS ORM.1 & ISO 22301 within Crisis Preparedness

Module 2 : Crisis Planning & Preparedness (4 Hours)  

Practical Output: Crisis management plan framework + EOC design worksheet + tabletop exercise planning template

• Crisis Management Planning & Governance
• Emergency Operations Center (EOC) Design & Activation
• Incident Command System (ICS) Structure & Key Roles (IC, PIO, Liaison, Operations, Logistics)
• Resource Planning, Mutual Aid & MOUs
• Crisis Communication & Mass Notification Systems
• Training & Exercise Design: Tabletop, Functional & Full-Scale Exercise Formats
• Pre-Incident Resource Planning

Module 2 Learning Objectives

By the end of this module , participants should be able to:

• Develop Comprehensive Crisis Management Plans
• Design Emergency Operations Centers (EOC) Including Activation Protocols & Role Assignments
• Apply ICS Structure & Analyse Functional Roles of Incident Commander, PIO, Liaison & Operations Sections
• Develop Resource Planning Documentation
• Design Crisis Communication Protocols
• Select & Evaluate Crisis Exercise Methodologies
• Develop Pre-Incident Resource Plans

MODULE 3 : Workplace Violence & Active Assailant Management (6 HOURS) 

Practical Output: Workplace violence prevention policy framework + active assailant response protocol + TAT structure template + contingency plan framework template

• Workplace Violence Typology, Warning Signs & Continuum of Violence
• Behavioural Threat Assessment for Active Assailants
• Workplace Violence Prevention Programme (WVPP)
• Threat Assessment Team (TAT) Frameworks
• Active Assailant Response Protocols (Run–Hide–Fight)
• Lockdown & Evacuation Procedures
• Contingency Plan Frameworks: Active Assailant, Bomb Threat & Natural Disaster
• Law Enforcement & Emergency Services Coordination During High-Consequence Events
• Post-Incident Employee Support: Trauma-Informed Recovery & EAP Coordination

Module 3 Learning Objectives

By the end of this module , participants should be able to:

• Classify Workplace Violence Typology & Analyse Warning Signs & Escalation Patterns Using the Continuum of Violence
• Evaluate the Progression from Workplace Grievance to Active Assailant Incident & Determine Early Intervention Points
• Conduct Active Assailant Threat Assessments Using Behavioural Indicator Frameworks Aligned with ASIS SPC.1-2021
• Design Workplace Violence Prevention Programmes (WVPP)
• Develop Threat Assessment Team (TAT) Structures
• Apply the Run–Hide–Fight Framework & Develop Organisational Response Protocols Appropriate to Facility Type
• Design Lockdown, Evacuation & Contingency Plans
• Coordinatew with Law Enforcement & Emergency Services During High-Consequence Events Using Established Liaison Protocols
• Design Post-Incident Employee Recovery Procedures Integrating Trauma-Informed Support & EAP Coordination

MODULE 4: Crisis Response & Incident Management (5 HOURS) 

Practical Output: Crisis response simulation debrief document + incident communication log + EOC activation checklist + stakeholder status update template

• Crisis Plan Activation & Escalation Procedures
• Emergency Operations Center (EOC) Management
• Incident Command System (ICS) Operations
• Multi-Agency Incident Coordination
• Public Information & Media Management
• Incident Communications & Status Reporting
• Incident Documentation & Operational Records

Module 4 Learning Objectives

By the end of this module , participants should be able to:

• Activate Crisis Management Plans Using Defined Decision Triggers, Escalation Levels & Notification Protocols
• Manage Emergency Operations Centers During Active Incidents Including Resource Allocation & Decision-Making Under Pressure
• Apply Incident Command System (ICS) Operations
• Coordinate Multi-Agency Incident Response
• Execute Public Information Officer (PIO) Responsibilities
• Apply Structured Status Update Protocols to Deliver Regular Progress Reports to Leadership & Key Stakeholders
• Develop & Maintain Real-Time Incident Documentation

MODULE 5: Recovery, Review & Continuous Improvement (5 HOURS) 

Practical Output: Recovery action plan + structured AAR report template + crisis plan audit checklist + crisis programme KPI dashboard

• Recovery Planning & Organisational Restoration
• Damage Assessment & Recovery Prioritisation
• Identifying & Capturing Mitigation Opportunities During the Recovery Phase
• Business Recovery & Operational Continuity
• After-Action Reviews (AAR) & Lessons Learned
• Crisis Programme Auditing & Performance Review
• Continuous Monitoring, KPIs & Plan Updates
• Crisis Culture, Leadership & Continuous Improvement

Module 5 Learning Objectives

By the end of this module , participants should be able to:

• Develop Short- & Long-Term Recovery Strategies & Select Appropriate Recovery Assistance Resources
• Apply Damage Assessment & Recovery Prioritisation Techniques
• Document & Integrate Mitigation Opportunities Identified During the Recovery Phase into the Crisis Management Plan
• Restore Critical Business Functions Using Recovery Sequencing Frameworks & Dependency Mapping
• Conduct Structured After-Action Reviews (AAR)
• Evaluate Crisis Programme Performance Through Audits
• Develop Continuous Monitoring & KPI Frameworks
• Update Crisis Management Plans Through Continuous Improvement

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