• Identify the aims and benefits of an ISO 9001:2015 audit
• Plan, conduct and follow-up auditing activities that add value
• Grasp the application of risk-based thinking, leadership and process management
• Access the latest techniques and identify appropriate use
• Build stakeholder confidence by managing processes in line with the latest requirements
• Understand the arrangements for certification.

• Gain the skills to plan, conduct, report and follow up an audit in accordance with ISO 19011
• Identify the purpose and benefits of a quality management system
• Explain the role of an auditor to plan, conduct, report and follow up an audit in accordance with ISO 19011 (and ISO 17021 where appropriate).

This course is ideal for anyone needing to audit an organization’s ISO 9001:2015 QMS.

Day 1:

• Welcome & introductions
• Course benefits
• Aims, objectives & structure
• First, second & third party audits
• Typical audit activities
• Audit objectives, scopes & criteria’s
• Audit resources
• Roles & responsibilities
• Confidentiality
• Audit methods
• Stage 1 & 2 audits
• Audit plan
• Work documents
• Opening meeting
• Audit evidence
• Effective communication
• Audit findings
• Audit meetings
• Closing meeting

Day 2:

• QMS purpose & business benefits
• Terminology
• Plan-Do-Check-Act
• QMS processes & context
• Conformance & compliance
• Role of the auditor
• QMS documented information
• Initiating the audit
• Document review
• Audit plan
• Work documents
• Opening meeting
• Observations
• Interviewing top management

Day 3:

• Specimen exam: Section 1 & 2 review
• Auditing context of the organization
• Auditing the organization’s QMS planning process
• Tutorial on body language
• Audit trails
• Auditing the organization’s operational QMS processes (1)
• Auditing the organization’s operational QMS processes (2)

Day4

• Specimen exam: Section 3 review
• Auditing the organization’s operational QMS processes (3)
• Nonconformities
• Closing meeting
• Audit report
• Audit follow-up
• Specimen exam: Section 4 review

Day 5:

• Hand-in homework: Audit report
• Final questions/revision
• Evaluation
• Introduction to the exam
• Exam
• Reflection & feedback

BTS attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.

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