By the end of this course, participants will be able to:

• Understand the strategic importance of crisis management.
• Develop and implement crisis prevention and response plans.
• Conduct crisis drills and training.
• Manage crisis messaging and stakeholder communication.
• Navigate legal, cultural, and reputational aspects of crises.
• Apply tools and techniques for recovery and resilience.
• Evaluate and improve crisis management frameworks.

• Crisis Managers and Emergency Response Coordinators
• Risk Management and Business Continuity Professionals
• Senior Executives and Strategic Decision Makers
• Public Relations and Legal Advisors
• Safety, Security, and Compliance Officers
• Consultants and Trainers in Crisis Management

• Interactive lectures and discussions
• Case studies and real-world scenarios
• Group exercises and role-playing
• Crisis simulation drills
• Quizzes and knowledge checks

• Daily Agenda:

  Day 1: Foundations of Crisis Management

  • Module 1: The Importance of Crisis Management
  • Module 2: Crisis Prevention
  • Module 3: Crisis Planning

  Day 2: Preparedness and Training

  • Module 4: Crisis Training
  • Module 5: Crisis Drills
  • Module 6: Crisis Response

  Day 3: Communication and Recovery

  • Module 7: Crisis Messaging
  • Module 8: Crisis Recovery
  • Module 9: Online Reputation Management

  Day 4: Legal, Cultural, and Organizational Contexts

  • Module 10: Crisis Management and the Law
  • Module 11: Crisis Management in Publicly Owned Companies
  • Module 12: Cultural Issues in Crisis Management

  Day 5: Tools, Consultants, and Future Trends

  • Module 13: Crisis Management Tools
  • Module 14: Crisis Management Consultants
  • Module 15: Special Crisis Management Risks
  Module 16: Moral Imperative and Future of Crisis Management

BTS attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.

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