Successful completion of the Certified Professional Contract Manager course will help you to:

• Identify principles, definitions, and major steps involved in the contracting process
• Outline all contract preparation activities including planning, developing the scope of work, and identifying sourcing options
• Recognize different types of contracts and the effect of each type on the risk allocation strategy
• Develop criteria to invite, receive and evaluate bids
• Apply contract administration tools and techniques to effectively manage the contract and avoid disputes during implementation
• Resolve disputes collaboratively and amicably and outline alternative dispute resolution methods

• managers responsible for supporting contract management staff (operations and procurement)
• supplier personnel who manage contract delivery with their customers
• those in procurement requiring a detailed insight into contract performance management
• anyone with responsibility for contract management within their wider role

           Day 1 Role of the contract manager

• Structuring the contract management process to optimize contract performance
• The contract management lifecycle
• Structure of the legal contract and practical implications for contract managers

Day 2 Role of risk management in managing supplier contracts and business continuity

• contract performance management tools and techniques, including key performance indicators (KPIs) and service-level agreements (SLAs)
• contract Healthcheck and SWOT analysis

Day 3  Performance management and continuous improvement

• application of supply chain management and process improvement principles to deliver contract objectives
• effective supplier and stakeholder relationship management
• problem-solving tools and techniques

Day 4 The Contract Management Framework (CMF)

• Contract Scorecards
• Benchmarking, performance reviews, and dispute resolution

Day 5 Managing under-performance and contractual issues effectively

• supplier performance review meetings
• common contract clauses