• Communicate clearly and effectively both on a one-to-one basis and in group situations such as meetings
• Build rapport and interpersonal relationships and develop their influencing skills
• Resolve conflicts and differences through effective, creative and mutually satisfactory negotiation leading where possible to win-win solutions
• Maximize deal benefits in commercial negotiations
• Make formal presentations to small and large groups with clarity and persuasiveness
• Handle audience questions effectively and with integrity
• Get support for new ideas and change initiatives

This Mastering Communication, Negotiation, and Presentation Skills online
the training course is essential for all Managers, Professionals, and anyone whose job
involves communicating with, and influencing, other people.

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;

• Lectures
• Workshop & Work Presentation
• Case Studies and Practical Exercise
• Videos and General Discussions

Day One - Exploring Communication Skills

• Course introduction and overview of course activities
• Barriers to effective communication and how to overcome them
• The interaction of verbal, non-verbal, and ‘hidden’ elements in communication
• NLP and Emotional Intelligence - developing sensitivity and building rapport
• Briefing skills
• Intra – and inter–team communications and meeting skills – ensuring constructive discussions
• Assertiveness, conflict management, and emotional resilience

Day Two - Negotiating Skills

• Negotiating Exercise 1
• Preparation, planning objectives, and positions
• Exploring deal variables and win-win opportunities
• Structuring a negotiation
• Bidding, bargaining, proposing, and closing
• Creative negotiating – ‘thinking outside of the box
• Negotiation Exercise 2

Day Three - Presentation Skills 1

• Presentation Skills Exercise 1
• Characteristics of effective presentations and presenters
• Confidence and nerves
• Determining content  and level
• Structuring a presentation
• Making a case
• Preparing for a presentation
• Developing and using notes
• Presentation Skills Exercise 2 (Part 1)
• Using and abusing visual aids (PowerPoint)

Day Four - Presentation Skills 2

• Stage management
• Using your voice and body and facial expression
• Choosing your words – psycho-linguistic research and the art of oratory
• Presentation Skills Exercise 2 (Part 2 – preparation)
• Presentation Skills Exercise 2 (Part 3 – presentations and feedback)
• Managing the audience
• Handling questions

Day Five - Presentation Skills 3/Communication and Influencing Skills

• Presentation Skills Exercise 2 (Part 3 – presentations and feedback) cont’d
• Presenting as a team
• Introducing change and getting support – influencing skills and managing the ‘politics’
• Program review and action points

BTS attendance certificate will be issued to all attendees completing a minimum of 80% of the total course duration.