Cisco Customer Success Manager
Course Description
The Cisco Customer Success Manager course gives you the confidence and competence to fulfil the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies while receiving feedback from the facilitator and your peers. This course is based on the concept of the customer lifecycle and how to optimize that journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. This course prepares you for the Cisco Customer Success Manager Specialist certification exam. This specialist-level course focuses on enabling you to: Develop skills and knowledge around the increasingly crucial CSM role, which drives organizational and business outcomes from technology solutions in customer engagements:Understand key concepts and terminologies related to the CSM role.
The Training Course Will Highlight ?
Training Objective

After completing this course you will be able to:

  1. Describe the role of the Customer Success Manager
  2. Describe the tools that the Customer Success Manager uses to ensure customer experience
  3. Describe the lifecycle approach to customer experience

Target Audience

Individuals preparing for the Cisco Customer Success Manager Specialist certification and individuals who have experience working with customers to determine, measure and deliver business outcomes through the implementation of technology.

Training Methods

Daily Agenda

Transition to Subscription Economy

  1. Transition to a Subscription Economy
  2. Customer and Industry Trends
  3. Defining Customer Success and the CSM Role
  4. Impact of Customer Success on Business Practices

Engaging the Customer for Success

  1. Engaging the Customer for Success
  2. Addressing Barriers

Customer Success Management Activities

  1. Success Plan Elements
  2. Customer Success Management Activities

Expand and Renewals

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Course Rounds : (3 -Days)

Code Date Venue Fees Register
ITI101-06 26-12-2021 Jeddah USD
Prices doesn't include VAT

UpComing Date

  • Start date 26-12-2021
  • End date 28-12-2021

  • Country Saudi Arabia
  • Venue Jeddah

Quality Policy

 Providing services with a high quality that are satisfying the requirements
 Appling the specifications and legalizations to ensure the quality of service.
 Best utilization of resources for continually improving the business activities.

Technical Team

BTS keen to selects highly technical instructors based on professional field experience

Strengths and capabilities

Since BTS was established, it considered a training partner for world class oil & gas institution

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