This course provides instruction on troubleshooting NetBackup 7.5.

After completing this course, you will be able to:

1. Detect problems using tools such as the NetBackup reports, NBSU, and administrative commands.
2. Correct problems and verify these corrections.
3. Understand the functions of services, daemons, and processes that drive NetBackup operations.
4. Back up, recover, and troubleshoot the NetBackup catalog, including the NBDB database.
5. Rapidly and accurately isolate the root cause of a backup failure.
6. Troubleshoot a wide variety of tape device, media, disk, deduplication, and communication-related problems.
7. Enable and use legacy, unified, and robust logging to troubleshoot problems.
8. Run backups and restores with a higher rate of success and efficiency.
9. Troubleshoot miscellaneous features such as OpsCenter and Storage Lifecycle policies (SLP).

This course is for NetBackup administrators, operators, system engineers, and technical support personnel who want to broaden their Net Backup advanced troubleshooting knowledge and skills on a Windows or UNIX platform.

Troubleshooting Methods and Tools

1. Troubleshooting situations and methodology
2. Gathering symptoms and information
3. Additional troubleshooting resources
4. Hands-On Labs: Verify the validity of the Windows and Linux NetBackup domains, perform a backup and restore job, use the NBSU utility and Ops Center

NetBackup Process Flow

1. Core process functions
2. Backup process flow
3. Restore process flow
4. Viewing process flow information
5. Hands-On Labs: Trace the NetBackup process flow of a backup and restore job to both tape and disk

Understanding the NetBackup Databases

1. The NetBackup catalog
2. The NetBackup relational databases (NBDB)
3. Catalog backup and recovery
4. Maintaining the NBDB
5. Hands-On Labs: Perform and analyze a NetBackup catalog backup and a catalog recovery when the disaster recovery file is not available

Troubleshooting Communication Issues

1. Understanding NetBackup communication
2. Configuring NetBackup and network communication
3. Troubleshooting network and NetBackup communication problems
4. Common NetBackup communication issues
5. Hands-On Labs: Solve simulated communication-related problems

Troubleshooting Tape Devices and Media

1. NetBackup device troubleshooting
2. Common NetBackup device issues
3. Media and device selection
4. Media-related status codes
5. Troubleshooting frozen and suspended media
6. Hands-On Labs: Solve simulated device and media related problems.

Troubleshooting Disk Backups Resources

1. Overview of disk-based backups
2. Maintaining and Troubleshooting Basic Disk
3. Maintaining and Troubleshooting Advanced Disk
4. Maintaining and Troubleshooting NetBackup deduplication
5. Maintaining and Troubleshooting Open Storage
6. Hands-On Labs: Solve simulated disk-related problems

Additional Backup and Restore Troubleshooting

1. Troubleshooting file system backups
2. Troubleshooting snapshot-based backups
3. Troubleshooting VMware backups
4. Troubleshooting Hyper-V backups
5. Troubleshooting restores
6. Hands-On Labs: Solve simulated file system backup problems

Troubleshooting Storage Lifecycle Policies

1. Understanding Storage Lifecycle Policies process flow
2. Troubleshooting Storage Lifecycle Policies
3. Troubleshooting data classification
4. Understanding Auto Image Replication process flow
5. Troubleshooting Auto Image Replication
6. Hands-On Labs: Solve simulated SLP and Auto Image Replication problems

Debug Logging

1. Enabling debug logs
2. Viewing debug logs
3. Log management
4. Capturing debug logs
5. Hands-On Labs: Configure debug log settings, collect debug logs, view legacy and unified debug logs

Upgrading NetBackup

1. NetBackup upgrade overview
2. Manually upgrading NetBackup
3. Using Net Backup Live Update
4. Hands-On Labs: Perform and verify a manual installation of a NetBackup patch on a master server, configure Net Backup Live Update to update one or more Net Backup client systems

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