By the completion of this course, you will be able to better understand how to:

Understand the components and processes within the ITMS infrastructure.

Understand the tools and methods used to pinpoint problems and implement solutions. 

 Discover, diagnose, solve and communicate results common issues in the following areas:

Symantec Management Platform (SMP) 

SMP Site Infrastructure

Symantec Management Agents/Plug-ins 

IT Management Suite Solutions

This course is for IT administrators who maintain and monitor ITMS processes like software distribution, taking inventory of computers, distributing software updates to computers, performing asset management functions or remotely managing computers using any of the following Symantec suites. 

 IT Management Suite 7.6/8.0/8.1 :

1.  Client Management Suite 
2.  Asset Management Suite
3. Server Management Suite

The following modules are included in the course and are based on typical use cases that are designed to meet business or operational objectives and are common to the troubleshooting of common issues that may occur in the maintenance of Symantec IT Management Suite 8.1 environments.

Module 1: ITMS Infrastructure Overview

ITMS Components Overview
ITMS Components Overview

Factors that Influence Proper ITMS Operation
Notification Server Design Considerations
Microsoft SQL Server Design Considerations
Site Server Design Considerations
Internet Gateway Design Considerations
ITMS Component Ratios and Placement
ITMS Topologies

Module 2: Symantec Management Platform Troubleshooting

Components, Architecture and SMP Process Flow
SMP Component Overview
SQL Database Interaction with the SMP
SMP Server Communication and Process Flow

Diagnosing and Troubleshooting Common SMP Issues
Management View and Web Site
SMP Database
SMP Communications
Symantec Management Agent
LAB: SMP Problem Diagnosis to Resolution

Module 3: Site Infrastructure Troubleshooting

Components, Architecture and Process Flow of the SMP Site Infrastructure
SMP Site Management Overview
Site Server Inventory, File and Task Distribution
Internet Gateway Security and Communication Flow

Common Problems within the SMP Site Infrastructure
Site Server Service and Communication Issues
CeM Agent, Site and Gateway Infrastructure Issues
Hierarchy and Replication Issues
LAB: Site Infrastructure Problem Diagnosis to Resolution

Module 4: ITMS Solution Troubleshooting

 Components, Architecture and Process Flow of ITMS Solutions
 ITMS Solution Overview
 ITMS Solution Design Considerations
 LAB: ITMS Solution Walkthrough

 Applying Symantec Diagnosis and Troubleshooting Methodology to ITMS    Solutions
 Inventory Solution and Resource Discovery
 Identifying and Resolving Common Problems
 LAB: Inventory Solution Diagnosis and Troubleshooting

Software Management and Delivery
 Identifying and Resolving Common Problems
LAB: Software Management Solution Diagnosis and Troubleshooting

Asset Management and Compliance
Identifying and Resolving Common Problems
LAB: Asset Management Diagnosis and Troubleshooting

Deployment Solution

Identifying and Resolving Common Problems
LAB: Deployment Solution Diagnosis and Troubleshooting

Patch Management Solution
 Identifying and Resolving Common Problems
LAB: Patch Management Solution Diagnosis and Troubleshooting

Monitor Solution
Identifying and Resolving Common Problems
LAB: Monitor Solution Diagnosis and Troubleshooting

Request Info

Salutation MR Miss ENG DR

Full Name*

Designation

Company*

Country * Egypt Saudi Arabia Ireland UAE France Turkey Bahrain South Africa Nigeria Oman Nethersland United Kingdom Malaysia Kuwait Online Indonesia Qatar Morocco Jordan Switzerland Singapore Spain Italy Uganda

City * Cairo Mansoura Ireland Abu Dhabi Riyadh Dubai Istanbul Manama Abuja Paris Kuala-Lumpur Amsterdam Muscat Salalah Jeddah Dammam Cape Town London Kuwait Online Indonesia Doha Casablanca Marrakesh Singapore Geneva Zürich Amman Barcelona Rome Marbella Milan Uganda Scotland Madrid Jakarta Manchester

Email*

Enquiry*

Captcha*

Enter Captcha*

Submit