By the completion of this course, you will be able to:

1. Identify the process flow between all DCSSA components
2. Troubleshoot and change Management server and Unified Management Console (UMC) configurations
3. Solve agent issues with special emphasis placed on communication, certificate issues, and agents or agent status not displaying in UMC.
4. Tune and troubleshoot policies on Windows and Linux/Unix agents.

5. Research and solve Server and Agent installation and upgrade issues

This course is for network managers, resellers, systems administrators, client security administrators, systems professionals, and consultants who are charged with the troubleshooting, and day-to-day management of SDCSSA in a variety of network environments, and who are responsible for troubleshooting and tuning the performance of this product in an enterprise environment.

Examining the SDCSSA Architecture and Components

1. Describing the SDCSSA architecture
2. Describing each component’s role
3. Describing how components interact when performing common tasks
4. Isolating SDCSSA components to troubleshoot

Troubleshooting the Management Server

1. Identify Management server core components and their roles
2. Examine services and dependencies
3. Identify and examine logs
4. Identify and examine configuration, communication, and certificate issues
5. Diagnose and troubleshoot management server changes

Troubleshooting Management and UMC Consoles

1. Identify core components
2. Examine services and dependencies
3. Research authentication issues
4. Identify, examine, and troubleshoot configuration, communication, and certificate issues
5. Examine the applying policy process

Troubleshooting SDCSSA Agents

1. Identify and examine core components for Windows, Unix, and Linux agents
2. Examine services, dependencies, and logs
3. Diagnose and troubleshoot agent communication
4. Analyze how the agent applies a policy
5. Troubleshoot agent issues

Troubleshooting Prevention and Detection Policies

1. Examine Prevention policy components
2. Examine policy logs (local)
3. Troubleshooting Prevention policies
4. Examine Detection policy components
5. Troubleshoot Detection policies
6. Manage events
7. Tune policies

Troubleshooting Installations and Upgrades

1. Locate installation and upgrade information
2. Troubleshoot Management server installation and upgrades
3. Troubleshoot Management Console installation and upgrades
4. Troubleshoot Windows, Linux, and Unix Agent installation and upgrades

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