Participants will learn the different phases of Define, Measure, Analyze, Improve and Control (DMAIC) and how to build a project charter.

Additionally participants will learn about quality tools and required statistics to help them formulate problem statements and translate them into measurable format. Participants will be provided with the tools to assess their organization's readiness to launch Six Sigma projects.

Participants will learn the different phases of Define, Measure, Analyze, Improve and Control (DMAIC) and how to build a project charter.

Additionally participants will learn about quality tools and required statistics to help them formulate problem statements and translate them into measurable format. Participants will be provided with the tools to assess their organization's readiness to launch Six Sigma projects.

• For all those individuals who would like to get a management overview of the concepts, tools, and methodologies of Six Sigma
• The course is also ideal for department managers, line managers, project managers, consultants, change agents, team leaders, and professionals who want to gain a fundamental understanding of Six Sigma

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;

• Lectures
• Workshop & Work Presentation
• Case Studies and Practical Exercise
• Videos and General Discussions

Introduction to Quality

• Definition of quality
• History of quality
• Benefits of quality systems
• Meet the ISO 9000 family
• Cost of poor quality
• Evolution of quality management
• Quality management principles and six sigma
• Quality maturity ladder

Definitions of Six Sigma

• What is Six Sigma and what does sigma mean?
• History of Six Sigma
• Why should organizations use Six Sigma?
• Savings from Six Sigma
• Six Sigma as an improvement strategy

Six Sigma in Customer Service

• Effects of Six Sigma on customer satisfaction
• Levels of sigma performance
• The Kano model and quality function deployment
• The fruit of Six Sigma

Implementing Six Sigma

• The methodology
• The DMAIC stages (Define, Measure, Analyze, Improve and Control)
• Roles for managers and employees
• Six Sigma and Lean
• Roles of green belts and black belts

Statistical Analysis in Six Sigma

• Sigma as a metric
• Sources of variation
• Calculation of process capability and sigma level
• The commute example
• Software to support analysis

Problem Solving Using Six Sigma

• Six Sigma tool box
• Control charts
• Pareto charts
• Cause and effect diagrams
• Why-why diagrams
• Scatter diagrams
• The turtle diagram

Deployment of Six Sigma

• Project selection and charter importance
• Leadership and employee involvement
• Selection of Six Sigma projects: guidelines
• Characteristics of a successful Six Sigma project
• Corporate commitment: ten questions for leaders
• Sources of high impact opportunities
• Characteristics of projects to avoid

BTS attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.

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