Day 1: Logistics and the Supply Chain
- Definition of logistics
- The economic importance of logistics
- Recent events and their influences on logistics practices
- Logistics practices within a firm
The Supply Chain Management Concept
- Supply chains and their management
- Differences between transactional and relational exchanges
- The importance of leveraging technology
- Barriers to supply chain management
Logistics and Information Technology
- The importance of effective and efficient utilization of information for logistics
- General types of information systems and their logistical applications
- The impact of electronic commerce on channel design
- Key differences between the logistics of e-fulfillment and the logistics of traditional fulfillment
Day 2: Demand Management, Order Management and Customer Service
- Firm processes incoming orders
- The importance of customer service to a firm’s marketing activities
- The role of logistics in the customer service area
- Customer service standards (specific and measurable)
- Customer service program establishment
- Protective Packaging and Materials Handling
- Product features affect packaging and materials handling
- The functions performed by protective packaging
- The utilization of unit loads in materials handling
- The environmental protection movement and its impact on packaging and package choice
- Materials handling principles
Transportation
- Modes and Means of transport
- The use of routing guides
- The role of freight forwarders and other intermediaries
- The use of terminals as transfer points for bulk materials
- The background of the transportation management function
- The functions of transportation management
- The role negotiations play in the transportation management function
- The new options available for private carriage
- The purpose of freight consolidation
Day 3: Distribution Center, Warehouse, and Plant Location
- The screening or focusing concept of plant/warehouse location
- The major factors that influence location decisions
- The general process of determining the optimum number of facilities
- The systems to determine the location that minimizes transportation costs
- Site’s specialized location characteristics
- Free trade zones
Inventory Management
- The costs of holding inventory
- The costs associated with a stock out
- The EOQ concept
- The various inventory flow patterns
- The role of scanners in inventory control
Day 4: Warehousing Management
- The role of warehouses and distribution centers in a logistics system
- The various types and functions of warehouses
- different types of handling equipment available
- issue of employee safety in warehousing
- various alternatives available in warehouse design
Procurement
- The relationship between supply management and logistics
- Steps in selecting a supplier
- potential of e-procurement
- Quality programs
Day 5: International Logistics
- Reasons for governmental intervention in the area of international trade
- Unique activities of international trade specialists
- Issues involved in international air transportation
- Activities involved in international ocean transportation
Logistics Systems Controls
- The use of accounting techniques for logistics system control
- worker productivity issue
- Problems and solutions involved in a product recall
- Reducing pilferage, organized theft, and vulnerability to terrorist activity
Organizing and Analyzing Logistics Systems
- The problems and opportunities involved in systems analysis
- The importance of industry standards to systems analysis
- The steps involved in redesigning a logistics system
- Techniques for achieving logistics coordination and integration
- The centralized and decentralized logistics organizations
- Outsourcing logistics activities