The primary objective of this course is to recognize the value of conducting proper root cause analysis and documenting failure investigations. Emphasis is placed on the application and practical, hands-on aspects of how to facilitate root cause analysis. Additionally, the course will provide candidates with the principles and techniques involved in identifying failures and deviations, categorizing problems, assigning responsibility and tracking team activities. This course is designed to teach the attendee how to use three of the most popular and useful problem solving techniques available today and Five Whys, Logic Trees, and Causal Factor Mapping. Class lecture will be reinforced with numerous practice opportunities, so the attendee will feel comfortable going back to the job and attacking chronic plant problems and incidents right away.

The primary objective of this course is to recognize the value of conducting proper root cause analysis and documenting failure investigations. Emphasis is placed on the application and practical, hands-on aspects of how to facilitate root cause analysis. Additionally, the course will provide candidates with the principles and techniques involved in identifying failures and deviations, categorizing problems, assigning responsibility and tracking team activities. This course is designed to teach the attendee how to use three of the most popular and useful problem solving techniques available today and Five Whys, Logic Trees, and Causal Factor Mapping. Class lecture will be reinforced with numerous practice opportunities, so the attendee will feel comfortable going back to the job and attacking chronic plant problems and incidents right away.

Craft, first line supervisors, engineers,Mechanical Engineers, General Supervisors, Consulting Engineers, Design Engineers, Foremen, Supervisors, Technicians, Maintenance Personnel, Engineers of all disciplines, Supervisors, Team Leaders and Professionals in Maintenance, Engineering and Production Managers, Maintenance Personnel, Heads of Maintenance and Operation, Chemical Engineers, Equipment Specialists, Technical Engineers, Operation Engineers, Planning Engineers, Process Engineers, Reliability Specialists, Boiler Plant Construction Managers, Consulting Engineers, Design Engineers, Insurance Company Inspectors, Operation, Maintenance, Inspection and Repair Managers, Supervisors and Engineers, Plant Engineers, Senior Boiler Plant Operators, Repairers and Installers, Product Engineers and Technologists, Operation, technical service and maintenance professionals, Engineers, Consultants and Sales professionals, Technical professionals responsible for interdisciplinary energy projects, Load Lifting Engineers and Supervisors, Mobile Cranes Operators, Mobile Cranes Maintenance Engineers and Technicians, Mobile Cranes Inspectors, Load Lifting Safety Engineers and Professionals, all staff roles in engineering, technical and supporting departments with responsibility for ensuring safety in the workplace and for conducting, leading, reviewing and approving incident investigationsand managers who may participate in root cause analysis investigations of chronic equipment problems, or serious incidents related to the environment or safety. Upper level managers who want to understand how rigorously applying Root Cause Analysis techniques can bolster bottom line results should also attend.

• Introduction to Root Cause Analysis concepts
• Finding root causes of unreliability and incidents versus fire fighting with chronic problems
• Use the team approach to identify the right problem and solution
• Distinguish root cause from symptom
• Use the six problem solving steps
• Basic problem solving
• Problem solving tools
• Compare RCA to FMEA and other reliability improvement techniques
• The simple 5 Whys method of failure investigation
• Finding how root causes impact business goals
• OEE (Overall Equipment Effectiveness)
• Injuries
• Environmental incidents
• Review OEE concepts and how increasing OEE benefits business
• Examples of RCA techniques improving OEE
• Calculate OEE and revenue improvements from RCA techniques
• Causal Factor Mapping for incidents and failures
• Using an RCA playbook and spread sheet to determine when each method is appropriate
• What circumstances trigger the use of RCA
• Flowcharting
• Brainstorming
• Cause & effect diagrams
• Check sheets
• Nominal group techniques
• How to use FMEA and Pareto to determine which problems to work on
• How to implement an RCA process
• Selling the benefits of RCA to management
• Possible approaches to RCA implementation and how to overcome resistance
• Develop an action plan resulting from RCA

BTS attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.

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