Course Details
Your Growth, Our Mission
Course Description
The interview is a tool at the center of each audit, yet interviewing can be one of the more challenging aspects of the internal audit process. It is a method for gathering facts, gaining understanding of systems and processes, clarifying information and insights and uncovering fraud and deception. But good interviews do not just happen. They are the result of careful planning, thorough preparation, and deliberate use of certain communication skills and techniques.
The Training Course Will Highlight ?
In this course, you will explore how to encourage people to open up and share information, manage conversational flow, pay attention and respond to behavioral clues, capture details and insights provided by the interviewee, and incorporate interview results into your overall audit approach. And, through proven interview techniques, you will learn how to obtain the truth and detect lies and deception.
Training Objective
In this course, you will explore how to encourage people to open up and share information, manage conversational flow, pay attention and respond to behavioral clues, capture details and insights provided by the interviewee, and incorporate interview results into your overall audit approach. And, through proven interview techniques, you will learn how to obtain the truth and detect lies and deception.
Target Audience
Internal Auditors, Financial & Operational Auditors, Finance Personnel, External Auditors, Audit Managers and Supervisors, IT Auditors, Senior and In-Charge Auditors, Team Leaders and Directors.
Training Methods
Daily Agenda
Overview of Interviewing in the Context of Internal Auditing
- Interviewing as an essential skill
- Types of audit evidence
- An interview is not an interrogation
Planning and Preparation
- Establishing your objectives
- To script or not to script?
- Roles and responsibilities
- Conversational styles
- Verbal and non-verbal dimensions
- Types of questions
- Listening skills
- Questioning skills
- Ways of documenting answers
Preparing and Managing the Interviewee
- Introductions and establishing rapport
- Laying a foundation for understanding and trust
- Establishing a professional conversation
- Managing interviewee expectations
Executing the Interview Itself
- Asking your planned questions
- Improvising follow-up questions
- Listening to what is said
- Observing behavioural clues
- Taking notes, making recordings
- Special considerations: translators, escorts, group interviews
Documenting the Interview
- Making time to document
- Independent versus collaborative records
- Sharing notes with the interviewee
Follow-up to Interviews
- Round two interviewing
- Interviewing other parties
- Designing audit testing to corroborate information
Accreditation
BTS attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.
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