This training course will feature:

• The importance of the Team Leader role for organizational success
• Your own self-awareness to manage yourself and others
• The analysing of risks and problems and providing effective decisions
• How to manage people through excellent interpersonal skills and communication techniques
• Methods developing increased performance management
• Developing people and increasing your team performance

By the end of this training course, participants will have learnt and experienced practical applications of:

• Understanding your self-awareness, as well as your role in the organisation and management style in order to effectively apply self-management.
• Defining effective problem solving, risk identification and analysis within your working environment
• Applying powerful interpersonal techniques to improve communication and manage others effectively
• Applying development, coaching and feedback techniques to increase optimum people performance management
• Improve team cohesion and impact on production through your management and actions

This BTS course is suitable for a wide range of professionals working in the E&P oil, gas, and petrochemical industries but will greatly benefit Site/refinery/process/platform based:

• Shift Team Leaders
• Team Leaders
• Supervisors
• Newly promoted, or identified future Team Leaders, Shift Leaders or Supervisors

Day One: The Important Role of the Shift Team Leader

• Shift Team Leader – defining the role in critical operations
• Managing or Leading: becoming an effective and efficient Team Leader
• Critical Power Bases - and how to utilise these effectively
• Key characteristics of successful Team Leaders – and Personality Profile Psychometric
• Inspiring change and innovation leading to continuous improvement
• Achieving Team Leader Excellence

Day Two: Solving Work Problems and the Effective Allocation of Resources

• Defining operational problems in the industry
• Technical problem solving models and techniques
• Practical and effective decision making processes
• Effective planning and time management of tasks
• Allocating resources effectively and efficiently
• Ensuring job enrichment and motivation with your team
• How to delegate tasks to achieve optimum commitment

Day Three: Mastering Key Interpersonal skills and Conducting the Hand Over Briefing

• Developing Team Leader key interpersonal skills in the industry
• Overcoming communication barriers in the workplace, culture and diversity
• Powerful communication and interpersonal techniques
• How to influence the outcome of your team’s performance
• Conducting effective hand-over briefs to ensure a safe operation
• Conflict management: managing conflict assertively with your team

Day Four: Leading and Managing your Team for Operational Success

Experiential Learning Workshop: case studies, exercises and practical relating to Performance Issues.  These have been designed and developed to reinforce the main topics covered of: managing/leading, time management, problem solving, making decisions, communication, team roles/diversity, dealing with people and achieving tasks.

Workshop Topics:

• Team Assessment – Psychometric Profile
• Factors for enhanced Team development
• Group dynamics in the oil, gas and petrochemical industry
• Group Problem Solving and Team Decision making for operational excellence
• Increasing team performance and ensuring a safe environment

Day Five: Developing your Team for Increased Operational Performance

Experiential Learning Workshop: case studies, exercises and practical relating to Performance Issues. These have been designed and developed to reinforce the main topics covered: developing others, coaching, communication/interpersonal skills, delegation, allocating resources, feedback and ensuring increased performance of team members

Workshop Topics

• Personality Profile – assessment feedback and development plans and applying this to the industry
• Ways of Developing team members – exercise and case study
• Power of Coaching – practical demonstrations by the delegates
• Giving powerful feedback to increase performance - practical demonstrations by the delegates
• Next Steps

BTS attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.