This course introduces you to the concept of quality management and the implementation of continuous process improvement. Implementing quality improvement programs will help you improve patient care and organizational efficiency, and reduce costs. Quality management techniques are among the newest approaches for managing the delivery of healthcare. High quality organizations formally review clinical data and set benchmarks for improving performance. This course will help you identify measurable benchmarks to use in your practice.

This course introduces you to the concept of quality management and the implementation of continuous process improvement. Implementing quality improvement programs will help you improve patient care and organizational efficiency, and reduce costs. Quality management techniques are among the newest approaches for managing the delivery of healthcare. High quality organizations formally review clinical data and set benchmarks for improving performance. This course will help you identify measurable benchmarks to use in your practice.

Quality Managers, Project Managers, Production Managers, Production Supervisors, Product Engineers, Inspectors, Line Leaders, Production Operators, Those with responsibility for implementing quality management systems, Those with an interest in quality management systems, Those starting their career in quality management, Corporate Managers, Executive Managers, Senior Managers, Middle Managers, Junior Managers, Human Resource Managers, Board of Directors, Entrepreneurs

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;

• Lectures
• Workshop & Work Presentation
• Case Studies and Practical Exercise
• Videos and General Discussions

• Introduction to quality
• The quality system 
• Quality models 
• Quality management tools 
• Process management approaches 
• Customer focused organizations 
• Customer identification and segmentation 
• Customer relationship management and commitment 
• Problem solving tools principles or prescription
• Needs, requirements and expectations
• The stakeholders
• Defining quality
• The characteristics of quality
• Achieving sustaining and improving quality
• The nature of quality management
• Goal management or risk management
• Quality management principles
• Quality planning (QP)
• Quality control (QC)
• Quality improvement (QI)
• Quality assurance (QA)
• Level of attention to quality
• A systems approach
• Systems thinking
• Scope of the system
• Design of the system
• Integrated management
• Managing quality using ISO 9000
• Quality management system (development)
• Management responsibility
• Resource management
• Measurement, analysis and improvement
• Performance improvement
• How ISO 9000 made us think about quality
• How we think about ISO 9000
• How we think about quality management systems
• Misconceptions about the ISO 9000 family
• Managing quality using the process approach
• A general philosophy of process management
• Characteristics of a process
• Developing a process-based management system
• Making the case for managing quality more effectively
• Identifying the need
• Defining the objective
• Proving the need
• Establishing feasibility
• Securing the commitment

BTS attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.

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