Target Competencies

• Process mapping
• Understanding Process improvement
• Applying Lean
• Process measurement
• Using Benchmarking

By the end of the course, participants will be able to:

• Define processes and their importance for the proper functioning of an organization
• Identify the international standards for approaches to processes
• Examine various process assessment methodologies
• Generate process analysis charts and construct process maps for improvement
• Justify the need to measure processes as an improvement tool

Individuals involved in improvement projects, processes identification, work design, productivity improvement or quality auditing initiatives.

This course will engage participants in various simple and complex process mapping exercises. The course will challenge participants through the use of actual case studies and scenarios. Lectures, group discussions and presentations will be used to achieve the learning objectives.

Process definitions and elements

• Process definition
• Process approach to improvement
• Advantages of process mapping
• Elements of a process
• Benefits of process maps
• Attributes of a process map:
  • Identifying the customer
  • What is critical to their satisfaction
  • Obtaining process performance data
  • How well do our processes satisfy their needs
  • The business value chain
  • Dening process efficiency and effectiveness
  • Stakeholders analysis

Understanding process approach as per international quality standards

• Understanding process approach
• Process characteristics
• The Plan, Do, Check, Act (PDCA) approach
• Opportunities in terms of reducing cycle time and defects
• Non value added explained

Process assessments approaches

• Key terms
• Mapping process
• Types of mapping tools
  • Simple flow charting
  • Geo graphs, spaghetti and workflow diagrams
  • Swim lane (deployment) flowcharts
  • Supplier, Input, Process, Output, Customer charts (SIPOC)
  • Value added and non value added analysis
  • Value stream maps
  • Cycle time map
• Process hierarchy
• Process maps symbols
• 'IDEF0' process map
• Lean thinking to reduce waste in processes
• The eight types of waste found in processes
• 5S: a framework to organize and maintain your workplace
• Failure Mode and Effects Analysis (FMEA)

Process analysis and improvement

• Customer oriented processes
• Support oriented processes
• Management processes
• Diagnosis of a process
• Analyzing and improving a process
• The turtle diagram
• Using process maps to identify root causes
• Twelve cornerstone tools to process streamlining
• Problem solving techniques
• Process auditing as a tool for continuous improvement
• Process mapping in six sigma projects

Process measurement and benchmarking

• The need to measure
• Process Key Performance Indicators (KPIs)
• Benchmarking and the balanced scorecard

BTS attendance certificate will be issued to all attendees completing a minimum of 80% of the total course duration.