Course Details
Your Growth, Our Mission
Course Description
Excellence in consulting work requires a broad range of skills as well as in-depth professional expertise. This seminar is designed to increase participants’ understanding of the role of an internal consultant. It identifies the processes for resolving conflict, making ethical decisions, and overcoming resistance to change as an internal consultant. The participant will learn consulting techniques and develop the skills and competencies necessary for an internal consultant to make the maximum contribution to organizational effectiveness.
The Training Course Will Highlight ?
Competencies developed:
- Participants will develop the following competencies:
- Improve interpersonal & communication skills
- Develop more confidence in dealings with clients
- Apply emotional intelligence to understand clients better
- Utilize knowledge of behavior styles to improve consulting approach
- Employ consulting tools and techniques in client assignments
- Help clients develop effective change management strategies
Training Objective
Competencies developed:
- Participants will develop the following competencies:
- Improve interpersonal & communication skills
- Develop more confidence in dealings with clients
- Apply emotional intelligence to understand clients better
- Utilize knowledge of behavior styles to improve consulting approach
- Employ consulting tools and techniques in client assignments
- Help clients develop effective change management strategies
Target Audience
The target audience for this series is anyone in a consulting role: internal and external consultants, senior managers, directors, and executives who wish to learn more about completing the consulting process successfully.
Training Methods
This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;
- Lectures
- Workshop & Work Presentation
- Case Studies and Practical Exercise
- Videos and General Discussions
Daily Agenda
Day 1: Understanding Internal Consulting
- The Consultancy process
- Consultant Roles
- Identifying the advantages of internal consultants.
- Identifying ways to develop leadership.
- Understanding client needs
- Selling your skills to an internal client
Day 2: Improving Internal Consulting Abilities
- Establishing credibility as an internal consultant
- Steps for receiving feedback
- Resolving a consulting conflict
- Making ethical decisions
- Characteristics of effective consultants
- Identifying and avoiding pitfalls
Day 3: Implementing Change as an Internal Consultant
- Guidelines for implementing internal change.
- Overcoming resistance to internal consultants.
- Managing the Client-Consultant Relationship
- Building a partnership with clients
- Dealing with internal politics
- Gaining confidence as a consultant
Day 4: Developing your Consulting Skills
- Action steps to boost your effectiveness
- Important ways to boost your emotional intelligence
- How to manage successful initial client meetings
- How to develop highly effective questions
- Techniques to boost your active listening
- Responding to your client's behaviour
Day 5: Consulting Tools & Techniques
- Consulting tools to diagnose the problem
- Involving your client in identifying solutions and planning action
- Successful information gathering meetings
- The confidentiality barrier and how to overcome it
- Presenting your findings for maximum impact
- Effective ways to handle difficult people in presentations
Accreditation
BTS attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.
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Your Growth, Our Mission
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