Curriculum

• • Overview of Travel Management
  • Managing Agency Relationship
  • Security and Risk Management
  • Travel Technology Basics
  • Measuring Success: Trends, Forecasting and Reporting Value

Who Should Take the Course?

• • Travel Managers needing adequate/advanced skills in travel management
  • Administrative Managers/Co-coordinators/Assistants
  • Personal Assistants & other needing Travel management skills
  • Travel Agency Administrators/Manager/Business Owners

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;

• Lectures
• Workshop & Work Presentation
• Case Studies and Practical Exercise
• Videos and General Discussions

Course Outlines

• • The right documents, at the right time, in the right place
  • Organizing passports, processing visas and overcoming the complexities and problems
  • Compliance with entry requirements and immigration rules
  • Ensuring the health, safety and security of staff and visitors
  • Booking tickets; timetables; time differences; holidays; cancellations
  • Airport procedures, requirements and duties
  • Accommodation and international travel requirements
  • Factors to choose and book the most appropriate hotel and rooms
  • Customer and protocol requirements; preferred hotels list; change in plans; families
  • Car transport; tolls; parking; rental; security; motorcades
  • Meeting the demands of business travel: payment methods and exchange rates
  • Methods to research all possible options and prioritize the best
  •  
  • Exhibitions, conferences, visits and events – nationally and internationally
  • Planning and organizing events, conferences and visits
  • Organizing, exhibiting at or attending exhibitions
  • Trade visits and the protocol for them
  • Greeting foreign dignitaries, flying flags correctly and meeting expectations
  • Order of precedence for official ceremonies
  • Analyzing the factors of Logistics
  • Earn Value Logistics Systems
  • Strategic Forecasting techniques
  • Tactical/Departmental Forecasting techniques
  • Operations forecasting techniques
  • Logistics stakeholders Management
  • Travels Stakeholders planning
  • Travels Stakeholders Periodization
  • Travels Stakeholders optimization
  • Power/Interest Grid Matrix as a tool
  • E-Travels and bookings using any kind of ERP (Enterprise Resource Planner)
  • Logistics Risk Management
  • Logistics Risk Auditing
  • Logistics Risk Periodization and Categorization
  • Logistics Performance Management
  • Harmonizing the goals of the different channel members

• • Budgeting and cost control
  • Budgeting accurately and meaningfully
  • Monitoring authorization, approvals, expenditure, allowances, expenses and receipts
  • Cost control for ensuring that expenses are legitimate
  • Cancellations, claims, reimbursements, hospitality
  • Insurance which is robust, appropriate and up-to-date
  • Types off channel conflict management
  • Analyzing Channel gaps
  • Effective tools to address gaps
  • Third Party Travels Management
  • Developing a 3PL and 4PL Travels Agency Performance System

BTS attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.