This course will feature:

• • Proper knowledge of the basis principles of facilities management
  • How to apply best practices according to several norms
  • Understanding how to operate and maintain facilities as a “business within a business”
  • Sharing of facilities management experience
  • Insights regarding current state of facilities management processes and possibilities to improve them

By the end of this course, participants will be able to:

• • Understand the basics of facilities management
  • Understand how to draw up a preventive maintenance concept, based on risk
  • Develop strategies to decide when and what to outsource
  • Understand the different contract types
  • Identify and monitor the facilities management-processes performance

This course is suitable to a wide range of professionals but will greatly benefit:

• • Professionals who are responsible for the management, operation and maintenance of facilities (buildings, production facilities, utilities, power and water distributions networks landscaping, etc.)
  • Professionals aiming to update themselves on the basic elements, best practices and implementation aspects of facilities management.

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;

• Lectures
• Workshop & Work Presentation
• Case Studies and Practical Exercise
• Videos and General Discussions

Day One: An Overview of Facilities Management

• • The Facilities Management process in general
  • Facilities Management as a business within a business
  • Facilities phases, planning and realization
  • Relation between Facilities Management and Asset Management
  • Facilities Roles, the current state of your Facilities Management processes

 Day Two: The Basic Elements of Facilities Management

• • Types of planning
  • Strategic and annual planning, Life Cycle Cost principles
  • Budgeting principles
  • Disaster recovery plans
  • Maintenance concepts
  • Work planning and control, performance management regarding the workflow

 Day Three: Preventive Maintenance and Maintenance Strategy

• • Understanding RISK
  • Risk Based Maintenance, the methodology
  • Steps in developing an effective & risk based maintenance strategy
  • Typical inspection and maintenance tasks for utilities

 Day Four: Outsourcing and Contracting

• • What to outsource and what not
  • Choosing the right contractor
  • How to manage this
  • Contract types
  • The contracting cycle
  • Service Level Agreements

 Day Five: Performance Monitoring and Benchmarking

• • Continuous improvement
  • Target setting as a starting point
  • Monitoring performance: development and use of Key Performance Indicators
  • The Facilities Management Balanced Scorecard (FMBSC)
  • Assessments, audits and benchmarking; practical exercise in auditing
  • Course review/Wrap up

BTS attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration