Business Continuity & Crisis Management course builds on understanding Business Continuity Management (BCM) to better recognize potential crises, effectively handle interruptions, and return to normal operations. The aim is to gain the capacity to be proactive and efficiently execute a plan with minimum impact - to be crisis resilient.

At the end of the Business Continuity & Crisis Management Training course, you will be able to: 

• Understand how to become a more crisis-resilient organization
• Ensure that BCM and the crisis management plans are regularly updated to meet the ever-changing risk environment
• Enhance BCM plans to ensure they cover all business functions
• Implement a practical approach for stakeholder communications through each stage of a crisis
• Deal with extreme risk events in a more managed way
• Build and oversee an effective BCM team
• Complete regular and realistic crisis management audits

Business Continuity & Crisis Management training course is ideal for:

• Business Continuity Manager
• Disaster Recovery Managers
• Emergency Management
• Crisis Management Executives
• Senior Management
• Operations Managers
• Anyone who wants to know how to respond to crises effectively

Day 1

Business Continuity & Crisis Management 

• Understanding Strategic Crisis Management.
• Consider the complete range of risks to your organization.
• How does Business Continuity provide value to an organization?

Day 2

Risk, The Need For BCP 

• First Up… A Word on Risk 
• Business Continuity Planning & Crisis Management. What is The Difference?
• Do I Need a Business Continuity Plan? 
• Examples of Incidents, Crisis and a Response

Day 3

Important BCP Program Considerations

• Electronic Risk Monitoring Platforms 
• The Obstacles to Business Continuity Planning 
• Beware ‘The Human Factor 
• Putting an Effective Business Continuity Plan Together
• Communicating in a Crisis 

Day 4

Guidance on Program Structure, Ownership and Evaluation 

• A Brief Look at The International Standard 
• The PDCA Model
• Context of The Organization 
• Ownership, Accountability & Leadership 
• Planning 
• Support 
• Operation 
• Performance Evaluation & Improvement 

Day 5

Bringing It All Together

• Bringing It All Together – A Template For Action 
• Pointers on Bouncing Back After Covid-19 or Any Other Crisis 
• The ‘Fast-Track’ Business Continuity Plan 

BTS attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.