Competencies developed:

• Participants will develop the following competencies:
• Improve interpersonal & communication skills
• Develop more confidence in dealings with clients
• Apply emotional intelligence to understand clients better
• Utilize knowledge of behavior styles to improve consulting approach
• Employ consulting tools and techniques in client assignments
• Help clients develop effective change management strategies

By the end of this course, delegates will learn about:

• How to be an effective internal consultant
• Learn how to establish collaborative relationships with clients
• Greater professional impact on clients
• Increase value to the business through successful consulting
• Enhance skills in resolving consulting conflicts
• Identify guidelines for implementing internal change

The target audience for this series is anyone in a consulting role: internal and external consultants, senior managers, directors, and executives who wish to learn more about completing the consulting process successfully.

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;

• Lectures
• Workshop & Work Presentation
• Case Studies and Practical Exercise
• Videos and General Discussions

Day 1: Understanding Internal Consulting

• The Consultancy process
• Consultant Roles
• Identifying the advantages of internal consultants.
• Identifying ways to develop leadership.
• Understanding client needs
• Selling your skills to an internal client

Day 2: Improving Internal Consulting Abilities

• Establishing credibility as an internal consultant
• Steps for receiving feedback
• Resolving a consulting conflict
• Making ethical decisions
• Characteristics of effective consultants
• Identifying and avoiding pitfalls

Day 3: Implementing Change as an Internal Consultant

• Guidelines for implementing internal change.
• Overcoming resistance to internal consultants.
• Managing the Client-Consultant Relationship
• Building a partnership with clients
• Dealing with internal politics
• Gaining confidence as a consultant

Day 4: Developing your Consulting Skills

• Action steps to boost your effectiveness
• Important ways to boost your emotional intelligence
• How to manage successful initial client meetings
• How to develop highly effective questions
• Techniques to boost your active listening
• Responding to your client's behaviour

Day 5: Consulting Tools & Techniques

• Consulting tools to diagnose the problem
• Involving your client in identifying solutions and planning action
• Successful information gathering meetings
• The confidentiality barrier and how to overcome it
• Presenting your findings for maximum impact
• Effective ways to handle difficult people in presentations

BTS attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.