Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2)
Course Description
Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds,
The Training Course Will Highlight ?
Training Objective

Upon completing this course, you will be able to meet these overall objectives:

  1. Identify the basic components and operations of the Unified CCE solution.
  2. Configure and script a basic UCCE CVP deployment.
  3. Implement business rules as they apply to scripting and routing in Unified CM.
  4. Install a basic CCE VXML Solution
  5. Install, configure and run a CCE Outbound Option Campaign.
  6. Describe how to support CCE.

Target Audience

  1. Channel Partner / Reseller
  2. Customer
  3. Employee

Training Methods

Daily Agenda

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality.

Accreditation
Quick Enquiry

Request Info

Download Brochure Request In house Proposal

Course Rounds : (5 -Days)


Code Date Venue Fees Register
OR110-03 29-11-2020 Dubai USD
OR110-04 24-01-2021 Kuala-Lumpur USD
OR110-05 16-05-2021 Cairo USD
OR110-06 21-11-2021 Dubai USD
Prices doesn't include VAT

UpComing Date


Details
  • Start date 29-11-2020
  • End date 03-12-2020

Venue
  • Country UAE
  • Venue Dubai

Quality Policy

 Providing services with a high quality that are satisfying the requirements
 Appling the specifications and legalizations to ensure the quality of service.
 Best utilization of resources for continually improving the business activities.

Technical Team

BTS keen to selects highly technical instructors based on professional field experience

Strengths and capabilities

Since BTS was established, it considered a training partner for world class oil & gas institution

Search For Available Course

Abu Dhabi, UAE

1st floor, Incubator Buildingو Masdar City, Abu Dhabi, UAE

00971-2-6446633

Sun to Fri 09:00 AM to 06:00 PM

info@btsconsultant.com

Contact Us anytime!