Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME)
Course Description
Cisco Interaction Manager provides the capability for agents to selectively handle E-Mail, chat, web collaboration, and voice requests using an integrated platform for task assignment using workflow conditions, routing scripts, and socket communication involving Cisco Unified Contact Center Enterprise 7.5 (Unified CCE), with accessibility and interoperability of both within the Cisco Agent Desktop (Cisco AD) Embedded Browser. This five day instructor-led course will define the tasks necessary for implementation, configuration, and support of Unified Email Interaction Manager and Unified Web Interaction Manager, the components that make up the Cisco Interaction Manager.
The Training Course Will Highlight ?
Training Objective

Cisco Interaction Manager provides the capability for agents to selectively handle E-Mail, chat, web collaboration, and voice requests using an integrated platform for task assignment using workflow conditions, routing scripts, and socket communication involving Cisco Unified Contact Center Enterprise 7.5 (Unified CCE), with accessibility and interoperability of both within the Cisco Agent Desktop (Cisco AD) Embedded Browser. This five day instructor-led course will define the tasks necessary for implementation, configuration, and support of Unified Email Interaction Manager and Unified Web Interaction Manager, the components that make up the Cisco Interaction Manager.

Target Audience

  1. Customer
  2. Employee
  3. Channel Partners/Resellers

Training Methods

Daily Agenda
  1. Feature Overview
  2. Architecture / Installation
  3. User Management
  4. The Knowledge Base
  5. General Administration and Workflows
  6. The E-Mail Agent
  7. The Integrated System
  8. Unified Contact Center Enterprise Configuration
  9. Unified WIM
  10. Monitoring and Reporting
  11. Troubleshooting
Accreditation
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Course Rounds : (5 -Days)


Code Date Venue Fees Register
CI141-010 21-08-2022 Kuala-Lumpur USD
CI141-011 25-12-2022 Paris USD
Prices doesn't include VAT

UpComing Date


Details
  • Start date 21-08-2022
  • End date 25-08-2022

Venue
  • Country Malaysia
  • Venue Kuala-Lumpur

Quality Policy

 Providing services with a high quality that are satisfying the requirements
 Appling the specifications and legalizations to ensure the quality of service.
 Best utilization of resources for continually improving the business activities.

Technical Team

BTS keen to selects highly technical instructors based on professional field experience

Strengths and capabilities

Since BTS was established, it considered a training partner for world class oil & gas institution

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