Code Dates Location Fees Languages Register
MG 134-03 04-Feb - 08-Feb-2018 dubai $ 4450 english
MG 134-04 22-Apr - 26-Apr-2018 dubai $ 4450 english Register Now
MG 134-05 24-Jun - 28-Jun-2018 kuala-lambur $ 4850 english Register Now
MG 134-06 26-Aug - 30-Aug-2018 london $ 5200 english Register Now
MG 134-07 21-Oct - 25-Oct-2018 manama $ 4450 english Register Now
MG 134-08 16-Dec - 20-Dec-2018 dubai $ 4450 english Register Now


The move to team leader or line manager is a significant change for a supervisor or technical specialist. Balancing wider organisational and customer demands with the needs of the team calls for a wide range of skills, and the ability and confidence to know when to stand back from operational pressures and understand the bigger picture. Highlights include:

  • Learning to stand back from everyday pressures
  • Managing your time
  • Influencing techniques
  • Delegation and its power
  • Team development
  • Motivational skills

Seminar Objectives

By the end of this seminar you will be able to:

  • Understanding your role as manager and leader
  • Establishing clear objectives and standards of performance for your team
  • Managing your workload using effective prioritisation and delegation techniques
  • Maximising your influencing skills
  • Building an effective team
  • Developing and leveraging the capabilities of team members

Training Methodology

The seminar uses a range of approaches to learning, including experiential group activities, individual exercises, mini-case studies, role plays and syndicate discussions. Formal inputs are used to introduce underpinning theory. A key part of the learning process is sharing the differing experiences participants bring, as well as experimenting with novel – and sometimes challenging – techniques. A psychometric instrument will be used to generate a personality profile, which will contribute to your understanding of your preferences and personal style.

Who Should Attend?

Team leaders, supervisors and professionals new to the role, or with experience but little previous training


Day 1 – Understanding Your Role

  • Leader or manager?
  • Self-perception
  • Beyond the job description: finding out what your organisation requires of you
  • Balancing conflicting stakeholder demands
  • Understanding the nature of change
  • A model for implementing change

Day 2 – Personal Effectiveness, Time Management and Delegation

  • Understanding yourself and your organisational environment
  • Outcome orientation
  • Setting personal and team objectives
  • Managing performance
  • Finding and using time effectively
  • A model for effective delegation

Day 3 – Communication, Influence & Conflict Management

  • Channels of communication
  • Effective listening skills
  • Emotions and rapport
  • Persuasion and negotiation: the keys to personal influence
  • Managing conflict assertively

Day 4 – Team Building, People Management and Motivation

  • How high-performing teams work
  • Identifying team roles
  • Teams in practice: teambuilding exercise
  • Motivation and reward
  • Building and sharing a vision for the team
  • Different approaches to leadership

Day 5 – Enhancing Team Performance through Coaching & Development

  • How people learn
  • Coaching for personal and team growth
  • Feedback skills
  • Development planning
  • Next steps
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